Frequently Asked Questions
Do the products of Hulead comply with international standards and safety certifications?
Yes. Our core products (such as paper corner protectors, stretch films, pallets) all comply with relevant international standards and have passed the ISO 9001 quality management system certification.
Could you provide customized packaging solutions based on the size of our products and special requirements?
Sure. Customized solutions are one of our core services. Please provide information such as the size, weight and transportation environment of your product. Our engineering team will design a customized optimization plan for you.
Can we first obtain the samples for testing?
Sure. We offer sample services of representative products to potential overseas customers to verify their matching degree. Some samples can be provided for free. You only need to bear the international shipping cost. Please contact our sales team for specific policies.
What is the minimum order quantity (MOQ) for the order?
MOQ depends on the type of product. For standard products, we offer competitive minimum order quantities to facilitate your trial orders. For large-scale customized projects, MOQ can be negotiated separately.
What are the usual production and delivery cycles?
The standard products are in sufficient stock and can usually be arranged for shipment within 3 to 7 working days after payment confirmation. The production cycle of customized products is approximately 10 to 20 working days. The specific time will be clearly informed at the time of order confirmation.
Which international trade terms and payment methods do you support?
We regularly support trade terms such as EXW, FOB, CIF and DAP. Payment methods include telegraphic transfer (T/T), letter of credit (L/C), and transactions through trusted platforms such as Alibaba International Station.
If the goods are damaged or have quality problems during transportation, how should they be handled?
We promise to provide high-quality products. If any clear production quality issues are found upon receipt of the goods, please provide photo or video evidence within the specified time. We will promptly initiate an investigation and be responsible for replacement or negotiation of compensation.
How can I obtain detailed product catalogues, technical parameters and quotations?
You can submit inquiries through the "Contact" page on our official website or directly send an email to our international sales email address. Please specify your specific requirements. We will provide you with a complete set of English technical materials and a competitive quotation sheet.
